FedEx has recently announced the launch of a new service called ‘FedEx Consolidated Returns’, which is set to be available in the United States in early 2023. This service aims to provide an easy and low-cost returns option for online merchants to offer to their customers. With the rise of e-commerce, the returns process has become an essential aspect of customer satisfaction and retention. FedEx Consolidated Returns aims to streamline the process for both merchants and customers.
Customers will be able to return items simply by using a QR code without the need to package or print a label. This will save time and effort for the customer, as well as reduce the environmental impact of returns. The returned items will then be consolidated with returns from other sellers and processed for return to the merchants.
This service will be facilitated through supply chain services provided by FedEx Logistics and FedEx Office and will be available at approximately 2,000 FedEx Office locations across the country. This will provide customers with a convenient and accessible return option.
Overall, FedEx Consolidated Returns is an innovative new service that aims to simplify the returns process for both merchants and customers. By providing a low-priced and easy returns option, it has the potential to enhance customer satisfaction for online merchants while also reducing their costs and environmental impact.